Last updated: 12/12/2025

This website is operated by Lighthouse Canine Behaviour ("we", "us", "our"). We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Business name: Lighthouse Canine Behaviour
Owner / Controller: Sadie Rowland
Email: info@lighthousecaninebehaviour.com
Business address: Available on request

For the purposes of data protection law, we are the data controller.

2. What Personal Data We Collect

We may collect and process the following personal data:

• Contact information (such as name, email address, phone number)

• Information you submit via contact forms, booking forms, or email

• Technical data (IP address, browser type, device information)

• Usage data (how you use our website)

We do not knowingly collect data from children under 16 without parental consent.

3. How We Collect Your Data

We collect data when you:

• Contact us via the website or email

• Complete a form or booking enquiry

• Use or browse our website (via cookies and analytics tools)

4. How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide our services

• Manage bookings or client relationships

• Improve our website and services

• Comply with legal or regulatory obligations

We will only use your data where we have a lawful basis to do so.

5. Lawful Bases for Processing

Under UK GDPR, our lawful bases include:

• Consent – where you have clearly agreed

• Contract – where processing is necessary to provide a service

• Legal obligation – where required by law

• Legitimate interests – to operate and improve our business (where your rights are not overridden)

6. How We Store and Protect Your Data

Your data is stored securely using appropriate technical and organisational measures. We take reasonable steps to protect personal data from loss, misuse, unauthorised access, or disclosure.

We only keep your data for as long as necessary for the purpose it was collected, or as required by law.

7. Sharing Your Data

We do not sell your personal data.

We may share data with trusted third parties only where necessary, such as:

• Website hosting and platform services (e.g. Squarespace)

• Email or booking systems

• Analytics providers (e.g. Google Analytics)

All third parties are required to handle your data lawfully and securely.

8. Cookies

This website uses cookies to:

• Ensure the website functions correctly

• Understand how visitors use the site

• Improve user experience

Cookies may include essential cookies and optional analytics cookies.

You can control or disable cookies via your browser settings. When required, a cookie banner will request your consent.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details above.

10. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

We encourage you to contact us first so we can try to resolve the issue.

11. External Links

This website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

Email: info@lighthousecaninebehaviour.com